Publication: Australian Achiever Awards
The judging process for the 2022 Australian Achiever Awards for Australia’s Childcare Services & Supplies category was completed on 20th June.
Nurch Childcare Loyalty Rewards scored 97.41% and was awarded QLD State Winner for this category.
Now into its twenty‐fifth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well‐run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au.
Some of the comments Australian Achiever received from Nurch Childcare Loyalty Rewards clients are:
At Nurch Childcare Loyalty Rewards the staff are quick to follow up, and they get back to me very quickly. They went above and beyond to rectify a staff member’s additional points accumulating problem. Families that have joined are loving them. While some are initially hesitant to sign up, they end up really enjoying it. Kara is wonderful; she touches base and takes time to speak to us. Communication is good, both by phone and email. They have been excellent.
Nurch Childcare Loyalty Rewards responds to any questions straight away. Families have said how happy they are about them. They are delighted to learn how to use their points and pleased with the email invites that explain this. They are excellent to deal with.
We receive great feedback from our families as they are always excited about rewards and points. The staff are excellent and very prompt in addressing any questions. I think it is a really great program, and they have always been fantastic and very helpful.