FAQ

How Nurch works

In a nutshell, here’s how it works:

  1. Sign up as a Nurch Member via your childcare centre. Pay $0 joining fee and $0 ongoing fees.
  2. Earn one point for every dollar you spend on your childcare fees. Every point you receive has a real dollar value. 300 points = $10
  3. Access bonus points through promotions and increased membership status, valid at participating partner centres.
  4. Choose what and when you redeem points for your reward.

Features

For Members

Nurch is simple. We have created a clever platform specifically designed to reward families for their loyalty to a childcare centre.

  • No need to swipe a card. Points are automatically added to your Nurch account.
  • Access your Nurch account via our web app.
  • Redeem from 80+ retailers with as little as 300 points.
  • Be rewarded for your loyalty and consistency.

Childcare Centres:

Our platform takes care of all the nitty gritty, so you can get on with what matters.

  • Secure loyalty platform that calculates points, transfers points and rewards members.
  • Increase loyalty with existing enrolments and attract new enrolments.
  • Strategic marketing portal to better manage fluctuating enrolments.
  • Grow your business organically and reduce turnover.

Benefits

  • REAL REWARDS – Unlike overpriced toasters, we offer our members true value. Our points quickly add up and you can choose from a range of Nurch Perks.
  • NO POINT WASTED – Feel good benefit. Any unused points are donated 100% to charity.
  • BETTER CARE – Nurch organically grows loyalty to create a more stable community, which creates more consistent care for our children. This is why we really are a win-win.

Questions and Answers

To become a member, your child must attend one of our partner childcare centres HERE. If your centre is one of our partners, register your interest directly with your centre director so they know to invite you to become a member.

To join Nurch, you need to accept your Nurch invitation from [email protected]

When you get the email, just follow the prompts of the invitation to complete your sign up and manage your membership. It takes less than 1 minute to join. It’s that simple!

Please get in contact with Nurch as we would love to know a little more about you and your centre. We are always looking to expanding out partnerships. Contact us HERE

If you are experiencing any issues with your account, please contact Nurch immediately via [email protected] or speak with your centre director.

Nurch is an Australian owned and operated company. Your issue is important to us and we will help you get back onto your account. We’re here to help you!

Yes it is. You will need a valid email address to redeem for perks as they are sent electronically.

Nurch is completely free for members. No fees, just perks for you.

In the times we’re living in, we feel the best approach is to be open and honest with you. We are in a commercial agreement to offer our services to our partner centres. That is why you can only join our program if you attend a partner centre. A centre partners with programs like Nurch to better your childcare journey and help ease the administration of their business model.

We want to ensure you that we definitely do not sell your private information.  In fact, we only collect the information we need to ensure we provide the best rewards company to you. If you have any questions in relation to our privacy T&C’s, please click HERE

Yes. Points are earned only on the out-of-pocket expenses you pay to your childcare centre. Payments in advance only receive the points after the scheduled attendance has passed.

Your out-of-pocket childcare expenses are the portion of your fees paid personally by you to your childcare centre. The out-of-pocket expense is what remains after any discount, subsidy, rebate or similar benefit, including those payable by the Australian government.

300 points is the minimum amount of points to redeem for a reward. 300 points redemption equals $10 value.

$1 paid equals 1 point. Bonus offers and membership loyalty can increase the points you earn. This will vary depending on your centre. Speak to your centre director on what promotions they have running.

Once you pay your childcare bill, your childcare centre purchases points from Nurch. The total time to receive points is estimated to be around 14 days.

Simply register your interest for the promotion with your childcare centre. Spaces may be limited due to room capacity. Your childcare centre must accept your request to attend for in order for the points to be applied to your membership.

No. Each childcare centre can provide different multipliers or points for a promotion. You agree to the terms and conditions of each promotion as outlined in the email from your childcare centre. The promotions are also only valid for limited time at your centre’s discretion.

Childcare centres can elect to use or not use the membership class feature at their discretion. Please ask your Centre Director for more information.

Not all partners use the membership class system. If your centre does use the membership classes, you can find your membership class details and relevant multiplier via the Member Terms of Use.

Your points and membership credits can be viewed by logging into your account via app.nurch.com.au

You log in details are what you used to set up the Nurch account.

Nurch is mobile friendly or you can view it via your desktop/laptop.

We don’t currently have an App through the App store but you can watch this video and learn how to download our Web App HERE 

Please allow 2 weeks for points to be transferred to your account. If you have still not received points after this time, please contact your Centre Director.

This information is shown in the detailed points statement in your Nurch Account.  The relevant point multiplier will be shown against each payment as well as a special promotions description.

Please speak to your Centre Director to see if they can assist. If not, log your complaint via [email protected] and one of our representatives will be in contact shortly.

To redeem points for a reward, make sure you are logged into the Nurch portal and follow these simple steps:

  1. Choose your retailer
  2. Click the dollar amount you want
  3. Make sure you have the points to match the requested dollar amount. You know its a yes if the purchase button is BLUE!
  4. If you don’t have enough points, try Woolworths or Coles as they have a minimum amount of $10 you can redeem.
  5. Click purchase
  6. Check your email
  7. Use the gift card in-store or online (whichever is offered)

If you are experiencing any issues, please contact us and we will help you through this process if you need. We are here to help you.

 

Once you redeem your points for a reward through the Nurch portal, your reward is sent via email direct from our gift card supplier Prezzee to the email you have registered with Nurch.

 

Our rewards are digital gift cards but they can be used in-store or online (depending on the retailer).

Digital gift cards are sent to the same email address you use to log into your Nurch portal. They are usually sent out instantly to you. However, please allow up to 24 hours after your redemption request to receive your digital gift card direct from our gift card supplier prezzee..

If you haven’t received your digital gift card, check your junk mail and notify Prezzee on (02) 9093 2777 or [email protected] or [email protected]

Please inform them of your email and that you are a Nurch member.

Points are not transferable between members.

If you move centres within a childcare group, please speak with your Centre Director about transferring your membership and points.

If you move to another childcare group, you are not able to transfer your points and membership to that centre. You will have 12 months to redeem your points.

Yes. If you do not have your child enrolled at your nominated childcare centre for 12 months consecutively, your points will automatically redeemed to the nearest $10 value.

Nurch is not able to refund points. Nurch supplies gift cards for a minimum $10 value. If you have less than 300 points, the dollar value of your points will be donated to charity after 12 consecutive months.

Yes. If you do not have your child enrolled at your nominated childcare centre for a consecutive 12 months. Should you return to that centre after 12 months, your childcare centre has the sole direction to reinstate your membership class or not.

Log onto your Nurch portal and update your account via the account settings tab.

Log onto your Nurch portal and change your password via the account settings.

 

Most issues are able to be resolved quickly with your childcare centre directly. Please speak with your Centre Director should you have any issues. If it is not able to be resolved, please read our complaints handling procedure for more information.

 

Nurch has a team dedicated to handle any issues, please don’t hesitate to contact us if you cannot resolve the issue with your your childcare centre first.