How Nurch works
In a nutshell, here’s how it works:
Sign up as a Nurch Member at anyone of our partnered childcare centre. Pay $0 joining fee and $0 ongoing fees.
Earn one point for every dollar you spend on your childcare fees. Every point you receive has a real dollar value. 300 points = $10
Choose what and when you redeem points for your reward.
FEATURES
For Members
Nurch is simple. We have created a clever platform specifically designed to reward families for their loyalty to a childcare centre.
- No need to swipe a card. Points are automatically added to your Nurch account once you sign up.
- Access your Nurch account via our web app.
- Choose to spend your points at your favourite leading Australian retailer like Coles, Woolworths, Myer, JB Hi-Fi and more.
Childcare Centres:
Our platform takes care of all the nitty gritty, so you can get on with what matters.
- Secure loyalty platform that calculates points, transfers points and rewards members.
- Increase loyalty with existing enrolments and attract new enrolments.
- Strategic marketing portal to better manage fluctuating enrolments.
Read Video Transcript
Introducing Nurch, Australia’s first childcare loyalty rewards program. Nurch is different – it doesn’t just reward your loyalty and spending, it also helps create more stable, more consistent care for our children.
So it rewards our kids, our families and our community too!
Nurch really does add up to something special. It has real worth in more ways than one. It’s a simple idea that really works. And this is how: spend one dollar on childcare and earn one Nurch point. Easy right?
Your Nurch points can build up quickly over time and can be redeemed for heaps of great Nurch perks. You don’t need to do anything different. It’s fast and free to join and once you’re in it’s all go! No catch. No cost. But it gets even better!
With greater loyalty, you can raise your status and dramatically increase your capacity to earn points for better perks sooner. There are promotional days too, where you can earn multiple points for every childcare dollar you spend. So, this is great for you, but how does Nurch spread the love?
Nurch organically grows loyalty to individual childcare centres. Allowing them to forward plan and better cater for fluctuating numbers. We know that this leads to greater consistency of care, more stability for the children and their carers. It really is a win-win.
REWARDS
No Expiry
Points don’t expire until 12 months after you stop attending your childcare centre.
Real Rewards
With just 300 points, you can redeem a digital gift card valued at $10 dollars to spend at your favourite Australian retailer.
No Point Wasted
Your unused points are donated 100% to charity.
Questions & Answers
How do I become a Nurch Member?
To become a member, your child must attend one of our partner childcare centres HERE.. If your centre is one of our partners, register your interest directly with your centre director so they know to invite you to become a member.
To join Nurch, you need to accept your Nurch invitation from hello@nurch.com.au
When you get the email, just follow the prompts of the invitation to complete your sign up and manage your membership. It takes less than 1 minute to join. It’s that simple!
I can’t log in or I have an issue. What do I do.
If you are experiencing any issues with your account, please contact Nurch immediately via hello@nurch.com.au or speak with your centre director.
Nurch is an Australian owned and operated company. Your issue is important to us and we will help you get back onto your account. We’re here to help you!
I don’t have an email address, is it required?
Yes it is. You will need a valid email address to redeem for perks as they are sent electronically.
Are there any fees involved?
Nurch is completely free for members. No fees, just loyalty rewards for you.
How much do I need to spend to earn 300 points?
For every $1 you spend, you earn 1 point. The maximum you need to spend to earn 300 points is $300. You may earn points faster through promotions or loyalty points. Speak to your centre about what bonus points they are offering.
How does Nurch make money?
In the times we’re living in, we feel the best approach is to be open and honest with you. We are in a commercial agreement to offer our services to our partner centres. That is why you can only join our program if you attend a partner centre. A centre partners with programs like Nurch to better your childcare journey and help ease the administration of their business model.
We want to ensure you that we definitely do not sell your private information. In fact, we only collect the information we need to ensure we provide the best rewards company to you. If you have any questions in relation to our privacy T&C’s, please click HERE.
Do I earn points on every dollar I spend?
Yes. Points are earned only on the out-of-pocket expenses you pay to your childcare centre. Payments in advance only receive the points after the scheduled attendance has passed.
What is an ‘out-of-pocket’ expense?
Your out-of-pocket childcare expenses are the portion of your fees paid personally by you to your childcare centre. The out-of-pocket expense is what remains after any discount, subsidy, rebate or similar benefit, including those payable by the Australian government.
What is the minimum amount of points needed to redeem for a reward?
300 points is the minimum amount of points to redeem for a reward. 300 points redemption equals $10 value.
How much do I need to spend to earn 300 points?
$1 paid equals 1 point. Bonus offers and membership loyalty can increase the points you earn. This will vary depending on your centre. Speak to your centre director on what promotions they have running.
When do I get my points?
Once you pay your childcare bill, your childcare centre purchases points from Nurch. The total time to receive points is estimated to be around 14 days.
My childcare centre is running a promotion to earn more points, what’s next?
Simply register your interest for the promotion with your childcare centre. Spaces may be limited due to room capacity. Your childcare centre must accept your request to attend for in order for the points to be applied to your membership.
Do all promotions work the same way in different childcare centres?
No. Each childcare centre can provide different multipliers or points for a promotion. You agree to the terms and conditions of each promotion as outlined in the email from your childcare centre. The promotions are also only valid for a limited time at your centre’s discretion.
My friend’s childcare centre has a membership class. Where is mine?
Childcare centres can elect to use or not use the membership class feature at their discretion. Please ask your Centre Director for more information.
Where do I find my membership class and multiplier?
Not all partners use the membership class system. If your centre does use the membership classes, you can find your membership class details and relevant multiplier via the Member Terms of Use.
Where do I find my membership class and multiplier?
Not all partners use the membership class system. If your centre does use the membership classes, you can find your membership class details and relevant multiplier via the Member Terms of Use.
How can I check my points balance?
Your points and membership credits can be viewed by logging into your account via app.nurch.com.au
You login details are what you used to set up the Nurch account.
You can log in via your mobile or you can view it via your desktop/laptop.
We don’t currently have an App through the App store but you can watch this video and learn how to download our Web App HERE
I have paid my bill, but I haven’t received my points?
Please allow 2 weeks for points to be transferred to your account. If you have still not received points after this time, please contact your Centre Director.
How do I see if I have reveived additional points from the promotion?
This information is shown in the detailed points statement in your Nurch Account. The relevant point multiplier will be shown against each payment as well as a special promotions description.
What do I do if I have an issue with my points balance?
Please speak to your Centre Director to see if they can assist. If not, log your complaint via hello@nurch.com.au and one of our representatives will be in contact shortly.
How do I redeem points for a reward?
To redeem points for a reward, make sure you are logged into the Nurch portal and follow these simple steps:
- Choose your retailer
- Click the dollar amount you want
- Make sure you have the points to match the requested dollar amount. You know its a yes if the purchase button is BLUE!
- If you don’t have enough points, try Woolworths or Coles as they have a minimum amount of $10 you can redeem.
- Click purchase
- Check your email
- Use the gift card in-store or online (whichever is offered)
f you are experiencing any issues, please contact us and we will help you through this process if you need. We are here to help you.
Where do I collect my rewards?
Once you redeem your points for a reward through the Nurch portal, your reward is sent via email direct from our gift card supplier Prezzee to the email you have registered with Nurch.
Our rewards are digital gift cards but they can be used in-store or online (depending on the retailer).
When do I receive my rewards?
Digital gift cards are sent to the same email address you use to log into your Nurch portal. They are usually sent out instantly to you. However, please allow up to 24 hours after your redemption request to receive your digital gift card direct from our gift card supplier prezzee.
If you haven’t received your digital gift card, check your junk mail and notify Prezzee on (02) 9093 2777 or help@prezzee.com.au or hello@nurch.com.au
Please inform them of your email and that you are a Nurch member.
Can I transfer my membership and points to another member?
Points are not transferable between members.
What happens to my balance if I stop attending the childcare centre?
If you move centres within a childcare group, please speak with your Centre Director about transferring your membership credits
If you move to another childcare group, you are not able to transfer your points and membership to that centre. You will have 12 months to redeem your points.
Do my points expire?
Yes. If you do not have your child enrolled at your nominated childcare centre for 12 months consecutively, your points will automatically redeemed to the nearest $10 value.
What if I don’t have enough points to redeem the minimum $10?
Nurch is not able to refund points. Nurch supplies gift cards for a minimum $10 value. If you have less than 300 points, the dollar value of your points will be donated to charity after 12 consecutive months.
Do my membership credits expire?
Yes. If you do not have your child enrolled at your nominated childcare centre for a consecutive 12 months. Should you return to that centre after 12 months, your childcare centre has the sole direction to reinstate your membership class or not.
How do I update my contact details?
Log onto your Nurch portal and update your account via the account settings tab.
How do I change my password?
Log onto your Nurch portal and change your password via the account settings.
Who can I speak to regarding a complaint?
Most issues are able to be resolved quickly with your childcare centre directly. Please speak with your Centre Director should you have any issues. If it is not able to be resolved, please read our complaints handling procedure for more information.
Nurch has a team dedicated to handle any issues, please don’t hesitate to contact us if you cannot resolve the issue with your your childcare centre first.
Who can I speak to regarding a complaint?
If you are already a Nurch member then please let your Centre director know. Nurch will link your account at your new childcare centre to your current registered email address.
You will then be able to see all your accounts in Nurch app by selecting the Switch Account on your Home Screen. So easy.
Your points at your old centre will remain for 12 months and then any remaining points will be donated to charity. Your old account access will be removed from your login.
If you want more information please contact Nurch or review the Closing Procedure.
Already a
Nurch Member?
Get in touch
We pride ourselves on outstanding customer service. If you need Nurch to assist with anything at all, please reach out or speak with your friendly centre director.
childcare loyalty rewards
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